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Customer Care

Complaints Procedure

Our Customer Charter defines the standards which you can expect to receive.  If you feel you are not receiving these standards, you can notify us notify us formally in writing or by clicking on the Contact Us link on this page. You may also e-mail stating your name, the nature of the complaint and what department you were dealing with.

Excluded areas include where formal appeal/complaint procedures already exist, e.g. where you can appeal to An Bord Pleanála, or where you can request an Internal Review and/or appeal to the Information Commissioner under the Freedom of Information.  

It is important that every attempt is made in the relevant section or office to resolve any issues from where they originated so your first point of contact should be there. A member of staff not previously involved in your case will consider the complaint and look to resolve it with you. If the matter cannot be resolved in that office, you may set out the complaint in full and in writing to:

Director of Services
Corporate Development & HR
Mayo County Council
Áras an Chontae
County Mayo F23 WF90

Our offices are open between 9.30am and 1.00pm and 2.00pm and 4.30pm, Monday to Friday excluding Public Hollidays.

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