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Customer Care

Complaints Procedure

Our Customer Charter defines the standards which you can expect to receive.  If you feel you are not receiving these standards, you can notify us formally in writing, by email or by phone.     

Excluded areas include where formal appeal/complaint procedures already exist, e.g. where you can appeal to An Bord Pleanála, or where you can request an Internal Review and/or appeal to the Information Commissioner under the Freedom of Information.  

It is important that every attempt is made in the relevant Section/Office to resolve any issues in the local Municipal District Office where they originated.   If, however, the matter(s) cannot be resolved in that office, you may forward details to the following:  

Catherine McConnell   
Director of Services  
Mayo County Council          
Áras an Chontae     
County Mayo F23 WF90   


Our offices are open between 9.00 am and 1.00 pm and 2.00 pm and 5.00 pm, Monday to Friday excluding Public Hollidays.

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