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Customer Care

Complaints Procedure


Our Customer Charter defines the standards which you can expect to receive.  If you feel you are not receiving these standards, you can notify us notify us formally in writing or by clicking on the Contact Us link on this page. You may also e-mail info@mayo.ie stating your name, the nature of the complaint and what department you were dealing with.

Excluded areas include where formal appeal/complaint procedures already exist, e.g. where you can appeal to An Bord Pleanála, or where you can request an Internal Review and/or appeal to the Information Commissioner under the Freedom of Information.  

It is important that every attempt is made in the relevant Section/Office to resolve any issues in the local Municipal District Office where they originated. If, however, the matter(s) cannot be resolved in that office, you may forward details to the following:  

Director of Services
Corporate Development & HR
Mayo County Council
Áras an Chontae
Castlebar
County Mayo F23 WF90

Our offices are open between 9.00 am and 1.00 pm and 2.00 pm and 5.00 pm, Monday to Friday excluding Public Hollidays.

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