The Council’s Housing Maintenance Section is responsible for some repairs but not all. The office contact numbers for your local area in relation to reporting of housing matters are:
- Claremorris (094) 9064800
- Ballinrobe (094) 9064700
- Swinford (094) 9064500
The aim of Mayo County Council is to provide a reliable and transparent housing maintenance service while being mindful of available financial and human resources. In relation to out of hours requests for housing repairs, please note that emergencies only are attended to. Should the emergency be attended to, there may be a charge associated with the call out if it turns out that the tenant is responsible for the reported repair request.
Repairs are prioritised depending on the degrees of urgency. Please see below table as to classification of repairs:
Something that could not have been foreseen and which could cause damage to the health and safety of resident and property e.g. Risk of damage to life, Serious fire damage, Serious water leak.
Repairs that affect comfort or convenience of the resident e.g. Risk of damage to property through faulty wiring or plumbing, Loss of electrical power, Minor leak in roof, Complete failure of heating system during cold period.
All other repairs that are deemed to be the Council’s responsibility but not categorised as either Emergency or Urgent
Repairs for which the tenant is responsible
In order to retain your dwelling in a good condition, repairs and maintenance are necessary. The tenant shares in this responsibility which is set out in the tenancy agreement and the tenancy handbook. In general, under the terms of your tenancy agreement, the following are the main types of repair that are the responsibility of the tenant:
- Maintenance and upkeep of property including routine internal decoration and repairs arising from condensation damage (see link to information leaflet below)
- Maintenance and repair of glazing, hinges, restrictors, stays, locks in doors and windows
- Maintenance and repair of all fences, gates fuel sheds and entrances including driveway, footpaths and lawn areas.
- Maintenance and repair of cooking and heating appliances installed by tenant
- Repair and replacement of solid fuel range parts, oil burner other than normal wear and tear
- Chimney cleaning
- Maintenance and repair of wash hand basin, bath, toilet, cistern including all fittings and attachments unless if they are cracked and leaking through normal wear and tear.
- Maintenance and repair of water and waste pipes inside the dwelling including the cost of clearing a blocked house drain and service of septic tank
- Clearing of air-locks in pipes (see link to information leaflet below)
- Cleaning of gully traps
- Repair of electrical connections to the water heating cylinder or immersion heater
- Repair to all electrical appliances, fires and heaters not supplied or installed by Council*
- Fuses except the main fuse (check for tripped switches on the fuse board)
- Replacement of light bulbs, plugs
Important to read:
Please note work relating to electrical or plumbing repairs should only be undertaken by qualified contractors. In general, all electrical repairs* should be notified to the Council and the Council will arrange for the repairs to be carried out. Where it is the tenant's responsibility to repair an electrical fitting or installation, the work will be carried out by the council and the cost recouped from the tenant.
NOTE: In the event of a tenant failing to carry out repairs for which they are responsible, such repairs may be carried out by the Council and the cost of same to be charged as fixed instalments payable by the tenant. The Council will not accept any liability in respect of damage which may have been caused to the contents of the house as a result of any delay in carrying out these repairs.
Repairs for which the Council is responsible
The following are the main types of structural repairs that are the responsibility of the Council under the tenancy agreement:
- Repairs to structure of roof including tiles, slates, ridge capping, barges and external portion of chimneys and cappings
- External walls of house including plastering, rendering and blockwork
- Replacement of gutters, downpipes, fascias and soffits unless installations by tenant have caused need for replacement
- Repair or replacement of external doors and windows, frames when deemed necessary
- Electrical Wiring
- Serious dampness (not condensation)
NOTE: The Local Authority will NOT be responsible for the repair of any of the above items where:
- Damage has been caused by tenant
- Unapproved alterations have been carried out by the tenant
- Neglect or failure of the tenant to properly maintain
Housing Repair Information
Advice On Airlocks In The Water System
Airlocks usually occur in the internal plumbing system as a result of a disruption to the water supply, which prevents water (usually hot) from flowing from the tap.
To release an airlock, follow the guidelines below:
- Turn of water tap(s) to closed position
- In the case of a separate hot & cold tap in the kitchen i.e. not a mixer tap. Complete the following steps: -
- Turn hot tap to on, is there hot water? If not, it may indicate that the water supply is airlocked.
- If there is no water, turn the hot water tap to off. Connect a short hose to the cold tap and connect the other end to the hot tap.
- Turn on the cold-water tap, please ensure that you have covered both taps with a cloth to prevent any spray of water wetting the surrounding area.
- The pressure of the cold water into the hot tap forces water through the hot water supply and therefore dispels any air which has built up causing the air lock.
- Progress to step 4
- If the kitchen tap is a mixer tap i.e. a mixed tap. Complete the following steps: -
- Press a cloth firmly under the spout of the tap and turn the cold water to “on”.
- The pressure of the cold water through the hot water system forces air back into the tank in the attic, releasing the air lock.
- Progress to step 4
- Run the cold water through the system for approx. one to two minutes.
- Then run off the tap and run the hot tap of one to two minutes, if water runs frees the airlock has been cleared. If water does not run free from the hot tap repeat the process again.
- If the above steps do not remove the airlock, contact a recognised plumber
Airlocks can on occasion occur in the wash hand basin & bath. The same process as above can be used however it is more difficult to do as you must connect to the cold tap in the kitchen via a hose to the nearest wash-hand basin / bath.
Care should be taken when carrying out this process to prevent accidental scalding from the hot water.
Cold Weather & Heating Issues
- If you have central heating turn the setting on a constant low heat during freezing conditions, please ensure that there is a constant water supply as central heating system requires same to work. If there is no water supply turn off central heating if it not run on gas or oil.
- Circulate warm air to unheated areas to prevent pipe work from freezing, where possible, and is safe to do so insulate all exposed pipework
- Cold water may cause pipes to freeze, the frozen water in the pipe causes an overexpansion and may cause the pipe to burst, inspect property for suspected leaks which become apparent after the thaw
- Know where the stop cock is located, it is usually outside the boundary wall or in the footpath outside the property, in the case of a burst pipe you will need to turn the stop cock off. If you turn the stop cock off, please turn off central heating (as listed above).
- If you are vacating the property prior to a cold spell or during it turn off the stop cock as above or there may be one located under the kitchen sink, this will help prevent water damage from any possible leaks.
- If you have no water it is probably due to frozen pipes outside, the Council will not be able to fix same, the pipes will have to thaw.
- If the water pipes have frozen in the past, please stock up on water by filling clean household container with water from the cold tap in the kitchen. Leave same in a safe place free from spills & freezing conditions.
Condensation / Mould
Condensation is moisture in the air, this happens when warm air touches cold surfaces such as windows, tiles or walls and tiny droplets of water are formed on the surface.
Condensation develops into mould over a short period of time if moisture from surfaces is not wiped clean. It forms on cold surfaces and places where air is not circulated.
Some effects of condensation / mould:
- Plaster to blister or tiles to give way
- Mildew will grow on clothes and other fabrics
- Timber to rot
The moisture that forms Condensation is constantly generated through everyday activities such as:
- Drying Clothes
To remove build-up of mould:
- Clean down surface such as window frames or walls with a cloth & fungicidal wash. Most approved fungicidal washes can be purchased in your local supermarket.
- Once the area has been cleaned and dry, decorate if necessary, with a fungicidal paint or wallpaper paste to help prevent the recurrence of mould.
- If mildew is on fabric furniture or carpets, shampoo with correct fabric / carpet shampoo
To prevent the build-up of condensation in your home:
- Clean down surfaces such as windows & windowsill each morning and other surfaces that condensation has built up on
- Ventilate all rooms for minimum of 15 minutes each morning
- Do not block ventilation units or vents with cloth, tape or any other item that prevents air from circulating through the vent
- Ensure that windows that are opened will not be a security issue, remember to close them when you go out!
- Do not over-ventilate the property as this will cool the temperature of the house which increases the cost of heating plus it may cause further condensation
- Keep the temperature of the house on a constant medium to low heat, this also applies to rooms that are not used regularly
- Keep bathroom & kitchen doors closed to prevent moisture escaping through the house
- Where possible hang washing on an outside clothesline, do not place directly onto radiators. If using a tumble dryer ensure that same is vented correctly, ensure that the vent/pipe runs to the outside of the property
- When cooking, turn on extractor fan and place lid covers on saucepans, this will help eliminate moisture escaping.
- Leave a small gap between the wall of the room and furniture this will allow air to circulate around the room.