Failte Ireland Workshop Increasing Food & Beverage Sales Through Service Experiences (Wild Atlantic Way)

Posted in Connect on June 2, 2015.

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Failte Ireland Workshop:-   Increasing Food  & Beverage Sales Through Service Experiences (Wild Atlantic Way)

Location:  Castlecourt Hotel, Westport, Co Mayo

Date:  Thursday, 4th June 2015 Time: 9.00am-1.00pm

Rationale: Service plays a vital role in the customer experience and especially in an Irish context where it has proven to be one of our differentiating strengths. Customers spend more in response to excellent customer/table service and salesmanship. Therefore, Failte Ireland have developed this workshop for businesses serving food and beverages with an aim to enhance both the business and the customer experience through the provision of service and the creation of experiences, that are both memorable and represent value for money.

Workshops Aim: To encourage an ethos of providing and creating memorable authentic Irish experiences that have potential to increase sales and represent value for money.

Potential Benefits to the Business:

  • Exceeding the expectations of your customers on a consistent basis.

  • Practical tools required to continuously improve customer service and increase sales.

  • Higher employee motivation and engagement.

  • Deliver an experience that customers’ value.

  • Identify opportunities to sell and up sell within the business.

  • Create memorable experiences with low cost, high customer impact ideas that drive sales.

  • Increased customer satisfaction, retention and loyalty.

Key Content:

  • Price and Value – A look at the difference between the two and discussion on how to add value to the customer experience.

  • Delivering Service Excellence .

  • Driving sales and an introduction to selling techniques.

Duration: 3.5 hours/half day

Who should attend? This programme is for anyone who engages directly with the tourism customer, from frontline staff to senior managers.

Fee: This programme is currently fully subsidised by Failte Ireland.

How to apply: Please contact by return e-mail





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