Clew Bay Hotel wins prestigious national employer award

Posted in Connect on March 13, 2019.

Michael Lennon, President IHF, presenting Darren Madden, Clew Bay Hotel, Westport,with the Quality Employer of the Year award at the IHF conference in the Gleneagle Hotel, Killarney. Also pictured are Tony Lenehan and Tim Fenn, CEO, IHF. Photo: Don MacMonagle

The Irish Hotels Federation (IHF) has announced the winners of its national Quality Employers Awards 2019, which acknowledge excellence in human resource management across Ireland’s hotel and guesthouse sector. The awards were presented by Brendan Griffi n, TD, Minister of State for Tourism and Sport, at the Federation’s 81st Annual Conference, which took place in Killarney last week.

Seven awards were presented to winners according to the size of the premises, with the Clew Bay Hotel, on James Street in Westport, taking the award in the small category. The other winners on the night were the Inter Continental Hotel, Dublin, and the Clayton Hotel, Dublin Airport (large); The Brehon Hotel, Killarney and The Merrion Hotel, Dublin (intermediate) and the Fitzgerald Woodlands House Hotel and Spa, Limerick and Cork Airport Hotel (medium).

This year also saw a new award for Distinction in Human Resource Management which was open to hotels that have won Quality Employer awards in previous years. The inaugural winner was the Slieve Russell Hotel, Golf and Country Club, Co Cavan. Congratulating the winners, Michael Lennon, IHF President said:

“The Irish tourism sector is acclaimed across the globe for its outstanding welcome and customer service levels. Our employees are our best ambassadors, ensuring that guests have a truly memorable visit that they will share with their family and friends. Our employees help to give our guests invaluable hospitality experiences that cannot be quantified.The QEP Awards are now in their fifth year, and the calibre of this year’s entrants continues to impress and demonstrates the commitment of our members to investing in their staff and to developing people through a wide range of training and education and the provision of structured career paths for employees across all areas of their business.”

Chairman of the judging panel, Dr Tony Lenehan paid tribute to the category winning hotels on the excellent employee development work being done in the hotel sector: “The hotel sector is applying best practise employment standards that were previously only linked to the technology and manufacturing sectors in Ireland. The judging committee was of the opinion that these winners demonstrated ongoing training and development opportunities for their employees through innovative quality employer initiatives. The hotel sector has made huge progress in recent years and the priority given to employee retention benefi ts, welfare and training development was very evident across all submissions.”

The tourism industry is Ireland’s largest indigenous employer and has created over 94,000 new jobs since 2011. It now supports over 260,000 jobs – equivalent to 11 percent of total employment in Ireland with over 60,000 of these jobs in the hotels sector alone.

Source: The Mayo News, 12th March

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